Effortless Operations

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Less paper, more software.

Less manual, more automation.

Less slow, more fast.

Running a service provider business is complex and expensive. Around 40% of total expenditure in telecom goes to Operations.

There's no denying that telecom networks are inherently complex. The stark reality is that what’s coming is only going to add to that complexity.

$3 Trillion

Telecom
Spending
Annually

15%

Depreciation / CAPEX

18%

Selling

8%

G&A

7%

Backhaul

15%

Outside
Plant OPEX

9%

Inside
Plant OPEX

16%

Customer
Service OPEX

12%

EBIT

40% of telecom expenditure is on Operations.

• 18% on cost of sales.
• 15% on capital depreciation.

56% of operators have “little or no automation.”

100s of support systems.

• Two-thirds of IT spend on maintenance.
• Slow, complex to change.
• Growing skills shortage.

Operations: an obstacle to growth.

Traditional Response vs.