Empower teams for efficient ticket management and obtain real-time insights into network and customer incidents.
The absence of integration among multiple vendor tools for intelligent network service assurance often results in data loss, unclear reporting, and the need for constant switching between applications for data collation and visualization. Manual ticketing, undefined roles, accountability issues, and disjointed communication channels can impede collaboration, causing redundancy and errors.
Rakuten's Automated Service Desk solution adheres to ITIL and BPMN 2.0 standards, streamlining and automating business processes to help telecom operators overcome challenges caused by a lack of standards. It enhances root cause analysis (RCA), shortens mean time to acknowledge (MTTA) and mean time to resolve (MTTR), and supports a variety of operational and business processes, demonstrating its versatile features and domain-agnostic capabilities.
