This privacy notice describes how Rakuten Symphony collects and processes Personal Data about you in connection with your use of this website, our community or job newsletters, and our supplier whistle blower hotline (respectively the “Website”, the “Newsletters” and the “Supplier Hotline”), how we use and protect it, and your rights in relation to your Personal Data.
This privacy notice applies to all Personal Data we collect or process about you. Personal Data is any information about you or your household, as well as a combination of pieces of information that could reasonably allow you or your household to be identified.
Generally, we do collect Personal Data in different ways when you are browsing the Website, subscribe to and receive our Newsletters or use the Supplier Hotline.
Information we collect via cookies and tracking technologies:
We employ cookies or other technology to track your usage of the Website and Newsletters. You can always manage your cookie preferences when you land on the Website for the first time or by clicking the cookie button at the bottom left of the Website.
Personal Data we collect directly from you on the Website:
Only in case that you send an inquiry to the contact e-mail provided on some of the pages or use a contact form on the Website:
Personal Data we collect directly from you in connection with the Newsletters:
When you sign up to our Newsletters (for example via the Website or during attendance to events held or sponsored by Rakuten Symphony) and open our Newsletter, we collect the information that you provide us:
Personal Data we collect from a company member of Rakuten Symphony in order to inform your company about the Supplier Hotline:
When your company is acting as a supplier of one or more member companies of Rakuten Symphony, these Symphony companies are sharing with us the following Personal Data about the point of contact (“PIC”) handling the business relationship:
Personal Data we collect directly from you via the Supplier Hotline:
We always need a proper reason to process your Personal Data
The basis for the collection of your Personal Data is one of the following:
Automated decision making
We do not make automatic decisions about you.
The rights and choices about your Personal Data are different depending on your location. These include the following rights to:
If you would like to discuss or exercise such rights, please contact us via the method described in section 8 below. We will contact you if we need additional information from you in order to honor your requests.
We may disclose your Personal Data for business purposes to the following parties:
We implement technical and organizational measures to ensure a level of security appropriate to the risk to the Personal Data we process. These measures are aimed at ensuring the on-going integrity and confidentiality of Personal Data. We evaluate these measures on a regular basis to ensure the security of the processing.
We will keep your Personal Data for as long as necessary to fulfill the purposes described in this privacy notice:
For the use of our Website and subscription to our Newsletter:
For the use of our Supplier Hotline:
Rakuten Symphony is an international business, and your Personal Data may be transferred to, stored, and processed in a country that is not regarded as ensuring an adequate level of protection for Personal Data in relation to the country you are located in. Specifically, Personal Data collected for our Supplier Hotline will be accessed from Japan and India (where our personnel is located) as well as transferred in Germany (electronic signature of our Supplier pledge) and in the US (final storage).
We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to ensure that your Personal Data is adequately protected. For more information on the appropriate safeguards in place, please contact us at the details described in section 8 below.
As part of the Rakuten Group, we rely on the Rakuten Group Binding Corporate Rules to legitimize international data transfers within the Group. The Rakuten Group Binding Corporate Rules can be found at https://corp.rakuten.co.jp/privacy/en/bcr.html.
Rakuten Symphony Singapore, Pte. Ltd. is the controller responsible for the Personal Data we collect and process on the Website and for the Newsletters. Rakuten Symphony Japan is the controller responsible for the Supplier Hotline.
If you have questions or concerns regarding the way in which your Personal Data has been used, please contact mobile-SymwarePrivacyPolicy@mail.rakuten.com.
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to your data protection authority or to the data protection authority of Luxembourg, using their website https://cnpd.public.lu/en.html.
We may modify or update this privacy notice from time to time. Please check back here for any updates.
Last modified: March 31st 2023