Service Desk

Service Desk

ServiceDesk provides end-to-end ticket management that enables visibility for the network operation center team and infrastructure maintenance team for all the incidents that take place during installation, network service operations, and customer related issues. It facilitates streamlined ticket assignment, routing, prioritization, and escalation assisting Telco’s to effectively log, track, report, and remediate incidents.

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Service Desk

Key Benefits

  • Faster ticket resolution and end-to-end ticket administration
  • Facilitates end-to-end continuous improvement for incidents, problems and changes
  • Internal and external quality management - manage SLAs and OLAs with ease
  • Built-in dashboards and approval flows for governance

The solution provides end-to-end ticket administration and faster ticket resolution with a standard process to record, review, approve, and implement network changes.

A Part of



The Symbiz solution is comprised of apps that work as a single destination to scale learning and employee effectiveness inside any organization with complex operational needs. This enables employees to provide consolidated customer support and trouble ticket resolution across complicated underlying systems.

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