Service Desk

Service Desk

ServiceDesk provides end-to-end ticket management that enables visibility for the network operation center team and infrastructure maintenance team for all the incidents that take place during installation, network service operations, and customer related issues. It facilitates streamlined ticket assignment, routing, prioritization, and escalation assisting Telco’s to effectively log, track, report, and remediate incidents.

See Detailed Product Info
Service Desk

Key Benefits

  • Faster ticket resolution and end-to-end ticket administration
  • Facilitates end-to-end continuous improvement for incidents, problems and changes
  • Internal and external quality management - manage SLAs and OLAs with ease
  • Built-in dashboards and approval flows for governance

The solution provides end-to-end ticket administration and faster ticket resolution with a standard process to record, review, approve, and implement network changes.

A Part of


The Operate product family ensures the reliability of telecom networks by detecting faults and performance issues, offering a comprehensive view of the entire network. It not only identifies problems but also automatically rectifies them, enhancing the network's dependability. Equipped with efficient network management tools, telecom operators can deliver the best-in-class service to their customers.

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