ServiceDesk provides end-to-end ticket management that enables visibility for the network operation center team and infrastructure maintenance team for all the incidents that take place during installation, network service operations, and customer related issues. It facilitates streamlined ticket assignment, routing, prioritization, and escalation assisting Telco’s to effectively log, track, report, and remediate incidents.
Faster ticket resolution and end-to-end ticket administration
Facilitates end-to-end continuous improvement for incidents, problems and changes
Internal and external quality management - manage SLAs and OLAs with ease
Built-in dashboards and approval flows for governance
The solution provides end-to-end ticket administration and faster ticket resolution with a standard process to record, review, approve, and implement network changes.
A Part of
Operate
The Operate product family ensures the reliability of telecom networks by detecting faults and performance issues, offering a comprehensive view of the entire network. It not only identifies problems but also automatically rectifies them, enhancing the network's dependability. Equipped with efficient network management tools, telecom operators can deliver the best-in-class service to their customers.
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