Press Release

Rakuten Symphony Announces Symops™ Service Assurance, Designed for the Next Generation of Telecom Operations and Cloud

September 27, 2022
  • Commercially Proven at Scale, can achieve up to 70% decrease in configuration mistakes, 30% reduction in open trouble tickets, 20%-40% improvement in resource efficiency and 99% in meeting SLA (Service Level Assurance) targets.
  • Cloud Agnostic solution fully deploys in weeks rather than months or years.
  • Pre-integration with 110+ node element types from 20+ vendors in a hybrid physical and cloud-based ecosystem with cloud native environment for fault, configuration, accounting, performance, and security (FCAPS).

LAS VEGAS, SEPTEMBER 27, 2022 – Rakuten Symphony today announced the general availability of its Symops Service Assurance suite of products. The Symops products are a result of four years of investment to fully operationalize the end-to-end fault, configuration and performance management in a fully virtualized, dynamic cloud-based telecom operation.

The nature of dynamic deployment of capabilities in 5G, combined with the continuous deployment and re-deployment of cloud native clusters, as well as software micro services that appear in the entire 5G standard, mean that the current tooling of telecoms operations is no longer fit for purpose. Symops Service Assurance is designed to resolve near real-time Root Cause Analysis and Next Best Action functions using cloud native observability frameworks and dense telemetry.

Fully deployed in commercial networks, the solution has delivered modernized monitoring, managing, network change management, and navigation of daily operational tasks with up to a 40% reduction in time. Configuration mistakes and errors can be decreased by 70% and trouble tickets cut in half. All enablers that are traditionally sold as separate products, including fault management, performance management, configuration management, automation engine, data management and analytics, are sold as part of the Symworld™ platform. Consolidation of operational domain data (RAN, Core, Transport, BSS, and security) and end-to-end data management leads to transformational outcomes versus traditional approaches.

Current commercial operations in Rakuten Mobile covers more than 270,000 cells plus all associated domains, managed by a network operations team of only 250 people. The results show how the applications manage failures proactively and cut downtime, in very complex network environments and at scale.

“The operational tools of yesterday were not designed for the scale, complexity or dynamism of 5G and cloud-native networks and operations. To succeed in the new operating environment, telecom must adopt a new approach to diagnosing, isolating, and resolving network issues at scale and in near real-time.” said Narendra Narayana, Managing Director & President of Rakuten Symphony India. “The stakes are higher than ever for operators and subscribers alike, casting a spotlight on an urgent need to adopt end-to-end observability and automation in operations. Part of the Symworld platform, Symops Service Assurance consolidates the fragmented operational landscape of today, leading to faster time to market, reduced costs and near real-time fault analysis.”

The applications contained within Symops Service Assurance include the following:

  • Cloud Observability: A framework that enables accurate and real-time telemetry data collection from the underlying networks, built from the ground up to correlate the insights from the network functions and cloud infrastructure. It enables improved localization of the resource performance issues compared to the delays and loss of detail associated with proprietary element management systems (EMSs). It further contributes to the effective deduction, improved mean time to repair, proactive monitoring and building of closed-loop scenarios.
  • Performance Monitoring: Powers end-to-end resource performance visibility of multi-vendor and multi-technology network resources so telecom operators can monitor, manage, analyze and automate predictive actions based on network conditions, all from a centralized location. It provides a comprehensive view of network performance and gives deep insights into telecom data, which eventually eliminates data inaccuracy and data misallocation while improving network efficiency and customer experience.
  • Fault Monitoring: Simplifies network alert management via advanced alert monitoring capabilities, providing all mechanisms to monitor and manage network-wide faults with machine learning capabilities to improve fault correlation and incident ticket creation.
  • Configuration Management: Flexible multi-vendor and multi-technology for automated network provisioning, parameter configuration and change management. Orchestrates all network changes, upgrades, golden parameters and configurations for different domains directly to the network elements or through EMS. Leverages the speed and flexibility needed to enable SON and fast network changes while assuring service availability and reliability.
  • Platform-wide automation capabilities: Leverage on ML/AI to further improve the AutomatedRoot Cause Analysis and Next Best Action to drastically decrease the MTTI and MTTR in operations.

Open source-based, open community standards-driven, cloud-native performance and observability frameworks with targeted use of automation have become integral for fast problem resolution in today's complex telecom networks. The combination of Rakuten Symphony’s Intelligent Operations suite of products (Symplan™, Symbuild™ and Symops products) with its Symworld automation platform is helping to guide new and existing network operators through an era of unprecedented change.

The Symworld platform helps telecom operators scale faster as cloud sets the pace for speed, innovation, and network expectations. It supports a full range of cloud-native OSS products(Intelligent Operations) that help greenfield and brownfield service providers plan, build, and operate a mobile network at a significantly lower cost than traditional approaches. The platform has been proven to enable zero-touch provisioning at scale, shortening site commissioning times from weeks to minutes for rapid network builds at 40% lower capital cost. Operators can run networks at 30% lower operating costs and accelerate new feature introductions by 10-15x. Protection and transparency are assured via security embedded at every layer.

About Rakuten Symphony

Rakuten Symphony is reimagining telecom, changing supply chain norms, and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security. Rakuten Symphony has headquarters in Japan and a local presence in the United States, Singapore, India, Europe, and the Middle East & Africa region.

For more information, visit:

* Symworld, Symops, Symplan and Symbuild are trademarks or registered trademarks of Rakuten Group companies in Singapore and other countries and regions.

Media Inquiries

Rakuten Symphony, Inc.

Global Corporate Communications Department

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