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FAQ

Commercial

How much does it cost to send an A2P SMS?

Please contact us through the inquiry form on our website.

Other

Q

How can I register a Sender ID?

Q

How many accounts can I have?

Q

How long will it take for an A2P SMS to be sent?

Q

How do I register a Sender ID?

Q

How do I send an SMS?

Q

How does an enterprise connect with Rakuten CPaaS SMS API?

Q

How many characters can be sent in a single message?

Q

What happens if a user’s cell phone is temporarily out of reach?

Q

How much does it cost for users roaming overseas to receive SMS?

Q

If a user fails to receive an SMS, how can I check the cause?

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KEYWORD  Search by keyword

Sender ID
API
Cost
Base fee

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SMS Overview

Q

Are A2P SMS and P2P SMS the same?

Q

To which handsets can SMS be sent? Are there any handsets that cannot receive them?

See the category list

SMS Delivery Method

Q

Are there any restrictions on the content that can be sent?

Q

Can I send promotional/marketing A2P SMS?

See the category list

SMS Features

Q

Are emojis supported? What happens if I try to send an emoji?

Q

Can A2P SMS be sent outside Japan?

See the category list

Error & Logs Retry

Q

Can I download statistical results?

Q

Where can Call Detail Records (CDRs) be accessed?

See the category list

Commercial

Q

How can I delete my account?

Q

How many accounts can I have?

See the category list

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