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USE CASES
USE CASES
Here are some of the main SMS use cases.
Notification
SMS notifications have higher open rates than email.
Delivery notice
Appointment
Authentication
SMS is used for authentication on smartphones when registering or logging in to applications.
Authentication code sent via SMS when registering or logging in
Marketing
SMS, with its high open rate, is used for marketing activities.
Survey
Announcements of campaigns and new services
Business Contact
SMS is used by businesses to send important communications to customers.
Business contact
Important communication
Reminder
Communication with customer when credit card, tax, or other payment charges are finalized or unpaid.
Payment
Unpaid charge
Survey
SMS is used as a survey tool to help improve customer satisfaction and service development.
Customer Survey
USE CASE BY INDUSTRY
Here are some examples of how Rakuten CPaaS SMS API is used in various industries.
Finance・Real Estate
Finance
SMS is used for authenticating payments and sending credit card usage, billing amount and unauthorized use notifications.
Insurance
SMS is used for authentication or for sending billing reminders and insurance communications.
Real Estate
SMS is used to book private viewings, communicate with residents or send reminders of unpaid rent.
Retail
Retail
SMS is used for promotions, authentication, surveys, billing and notifications of delivery dates or the arrival of goods.
E-Commerce Websites
SMS is used for authentication, surveys and to reset passwords.
Logistics・Transportation
Delivery
SMS is used to send advance notices of delivery dates and delivery notifications.
Airlines
SMS is used to make online reservations, send reservation or flight cancellation communications and check frequent flyer mileage.
Restaurants・Travel
Restaurants・Leisure
SMS is used to send reservation reminders or cancellations and to manage part-time job interviews.
Travel
SMS is used for check-in reminders and reservation communications or cancellations.
Service・Education
Call Centers
SMS is used to send customer surveys, service and product information or a URL with the process to follow if a call center is unavailable.
Education
SMS is used to send surveys or lessons and to communicate in emergencies.
Local Government ・ Medical
Local Government
SMS is used to send notifications of unpaid taxes.
Medical
SMS is used for regular checkup, appointment and medication reminders.