Explore Rakuten Intelligent Operations – Rakuten’s AI-first  operational intelligence platform that replaces fragmented OSS tools with a single control layer – ideal for complex, multi-vendor networks.
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Complete visibility. Unmatched efficiency. Total operational control.

Rakuten Intelligent Operations provides an AI-native operational foundation that helps operators simplify complexity, improve reliability and operate at scale with confidence.
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What we deliver

Rapid incident resolution
Drastically reduces MTTR by automating root-cause diagnosis and recovery workflows.
Proactive network resilience
Enables predictive maintenance, identifying anomalies before they impact the subscriber.
Operational efficiency
Eliminates fragmented tools and manual fixes with AI-native control layer.
Guaranteed service excellence
Protects SLAs and customer loyalty across complexities through autonomous quality assurance.
1400+
integrations supported
2.4K+
operational
nodes
1500+
datacenters
auto provisioned
90%
trouble tickets
‍auto created
120+
sites
‍
auto provisioned

What can Rakuten Intelligent Operations help you achieve?

AT&T has achieved in 18 months progress that would normally take three to five years in a project of this sort. Rakuten Site Management is now deployed as the deployment and construction tool in all AT&T’s markets, and there are now upwards of 7,000 users of the software within its own and contractor construction teams.
- Yigal Elbaz, SVP, Network CTO, AT&T
AT&T

Proven at scale

AT&T

Turning challenges into success stories​

Europe’s most modern mobile
network built by Rakuten Symphony 
In December 2023, the German mobile network provider 1&1 launched Europe's first fully virtualized 5G network based on Open RAN compliant architecture. Building on its data center deployment, 1&1 leveraged Rakuten Site Management and other tools to deliver true end-to-end site creation, from data center racking and stacking to cloud layer and application deployment.
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“The Rakuten Intelligent Operations success story at Boost Mobile and the value it brings to our network is an excellent example of vision leading to innovation and delivering substantial results. This “single-pane-of-glass” concept is something I have heard every vendor pitch over the years, but nobody has delivered it quite like Rakuten Symphony.”
Dawood Shahdad, VP, Wireless Core Engineering, Boost Mobile
  • Analytics/Automation; OSS/BSS; Cloud Networking; Top Changemaker
  • Orchestration Award
  • Best Made in India Telecom Innovation and Best India Telecom Exporter of the Year
  • Market Development & Monetization Award for Rakuten Mobile & Rakuten Symphony AI Platform
  • Most Innovative Cloud Offering
  • Japan Report 5G Download Speed, 5G Upload speed, Overall Upload Experience, 5G Global Mobile Network Experience Awards
  • Analytics/Automation; OSS/BSS; Cloud Networking; Top Changemaker
  • Orchestration Award
  • Best Made in India Telecom Innovation and Best India Telecom Exporter of the Year
  • Market Development & Monetization Award for Rakuten Mobile & Rakuten Symphony AI Platform

Why choose Rakuten Intelligent Operations?

AI-Native by design
Offers predictive intelligence and automation built-in, not bolted-on like traditional rule-based systems.
Hardware-agnostic & open
Enables seamless support for Open RAN, hybrid environments and multi-cloud — no hardware dependencies.
Battle-tested at scale 
Demonstrates 20–30% efficiency gains in operations, refined in Rakuten’s nationwide deployment.
Unified control,
no fragmentation
Replaces multiple point solutions, reducing complexity, integration costs and operational risk.
Evolution beyond SMO
Extends to full network-wide intelligence, including slice orchestration, energy optimization and monetization readiness.
Future-proof ecosystem
Enables rapid partner innovation and app marketplaces through Open APIs and RIC— future-proofing your network.

Latest news and updates

Ready to transform your operations?
Experience how Rakuten Intelligent Operations unifies intelligence, automates remediation, and unlocks value from your network data.

Connect with our team to explore your path to autonomous, efficient operations.
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