Rakuten AI - Telecom

AI-native platform for autonomous operations and unrivaled customer experience

Explore the industry's first AI-native, enterprise-grade generative AI platform, purpose-built to empower telecom operators with true autonomous operations and hyper-personalized customer experiences.
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Enabling domain experts to be AI leaders

Rakuten AI-Telecom empowers domain experts with intuitive tools to centralize data, streamline predictive and generative AI modeling and accelerate collaboration through rapid deployment and governed multi-vendor data integration across public and private sources.
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What we deliver

Intelligent automation
Streamlines control via AI-driven network orchestration.
Drastic OPEX savings
Delivers cost efficiency through proactive, self-healing operations.
Path to autonomy
Accelerates transition to Level 4 & 5 zero-touch networks.
Agile innovation
Enables rapid service rollout using low-code/no-code framework.
Trusted governance
Ensures enterprise-grade compliance and secure AI guardrails.
Hyper-personalization
Delivers superior CX through real-time, predictive customer insights.
2 years
running in production at national scale
70+
proven use cases from hundreds of users
10x
scaling of scare data science competence
15
petabytes of
data and growing
100%
customizable for your real world needs

What can AI Operations Enablement Platform help you achieve?

Multi-Model RAG (Retrieval-Augmented Generation): Foundational generative AI with proprietary telecom data for unparalleled contextual accuracy and relevance in insights and actions.
Prompt Engineering Framework
Domain-specific templates and contextualized NLP tuned for telecom jargon and scenarios ensure precise, reliable natural-language interactions.
Agentic Orchestration
State-managed autonomous agents with memory, conversation history, and role-based personas handle complex, multi-step telecom workflows like troubleshooting and optimization.
Data Integration & Correlation Layer
Secure ingestion and correlation across disparate sources (network alarms, trouble tickets, CRM records, performance metrics) build a unified foundation for accurate AI decisions.
Insight Generation
LLM-powered autonomous querying, summarization, and insight extraction deliver proactive recommendations and tailored visualizations without manual dashboard building.
UX SDK
Integrable UI components for web, mobile, and chat interfaces enable natural-language access and multi-modal inputs for ops teams, business users, and partners.
Access & Governance
Robust RBAC, detailed usage logs, and full traceability of insight generation enable security, auditability, and control in regulated telecom environments.
AT&T has achieved in 18 months progress that would normally take three to five years in a project of this sort. Rakuten Site Management is now deployed as the deployment and construction tool in all AT&T’s markets, and there are now upwards of 7,000 users of the software within its own and contractor construction teams.
- Yigal Elbaz, SVP, Network CTO, AT&T
AT&T

Proven at scale

AT&T
  • Analytics/Automation; OSS/BSS; Cloud Networking; Top Changemaker
  • Orchestration Award
  • Best Made in India Telecom Innovation and Best India Telecom Exporter of the Year
  • Market Development & Monetization Award for Rakuten Mobile & Rakuten Symphony AI Platform
  • Most Innovative Cloud Offering
  • Japan Report 5G Download Speed, 5G Upload speed, Overall Upload Experience, 5G Global Mobile Network Experience Awards
  • Analytics/Automation; OSS/BSS; Cloud Networking; Top Changemaker
  • Orchestration Award
  • Best Made in India Telecom Innovation and Best India Telecom Exporter of the Year
  • Market Development & Monetization Award for Rakuten Mobile & Rakuten Symphony AI Platform

Why choose AI Operations Enablement Platform?

Battle-tested at scale
Moves AI from theory to real-world operational readiness—proven within the world’s first fully virtualized, cloud-native network.
Plug-and-play integration
Augments existing stacks with "Insights Without Intrusion," requiring zero modifications to your core OSS/BSS.
Brownfield-first strategy
Accelerates AI adoption in legacy-heavy networks with minimal risk and maximum ROI.
Flexible
deployment
Offers the choice of standalone AI capability or seamless integration with Rakuten Intelligent Operations/Site Management.
Low-code
agility
Empowers teams to build and deploy programmable agents in days, not months, using a composable, multimodal UX layer.
Carrier-grade governance
Enables confident deployment via built-in security protocols and privacy frameworks designed for critical infrastructure.

Latest news and updates

AT&T and Rakuten Symphony Collaborate to Enhance Network Design and Build Solutions for Operators

PRESS RELEASE

Rakuten makes big waves at MWC Barcelona 2025

EVENT

Intelligent Growth: The Future of Telecom in the Digital Age

BLOG

Rakuten Symphony Announces Cisco, Airspan and Tech Mahindra as First Partners for Its Real Open RAN Licensing Program

PRESS RELEASE

Automation in end-to-end lifecycle management of hyperscale networks

BLOG

Telco to techco: Pioneering the future with Everything as a Service

EVENT

Rakuten Symphony Announces Global Expansion of Storage Solution Through Availability on Google Cloud Marketplace

PRESS RELEASE

Rakuten Symphony innovation recognized in award-winning year

AWARDS
Don't let legacy limits hold back your AI ambition.
Transform reactive ops into proactive intelligence—start realizing 40% OPEX savings and 5G agility today with Rakuten AI-Telecom.
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