We are Symphony: A conversation with Smriti Sharma

From the precision of technical writing to leading complex marketing strategies, Smriti Sharma, Senior Manager of Marketing at Rakuten Symphony’s OSS Business Unit, proves that a career is not a straight line; it’s a crescendo. Based in Indore, Smriti’s story is a powerful testament to the fact that professional success and personal resilience aren’t just parallel paths; they are deeply intertwined.

Tell us about your journey to Rakuten Symphony.

My journey here has been nothing short of a high-stakes roller coaster. I stepped into the organization as a Content Manager, focused on the intricacies of technical storytelling. But I’ve never been one to do things half-heartedly. I saw the vast potential in how we communicate our tech, and that curiosity saw me transition into leading Content Ops, then diversifying into the broader world of Marketing.

Today, as Senior Manager of Marketing for the OSS Business Unit, I manage a significant portfolio of content and strategy. Transitioning from a technical-content background to a marketing leadership role wasn't just a change in title; it was a total immersion into the brand’s soul. It’s been intense and incredibly rewarding to see my role evolve alongside the company’s growth.

What has been the highlight of your time at Rakuten Symphony?

I have a fundamental allergy to monotony. My highlight is the sheer variety of hats I get to wear. In a single day, I might be:

• The Strategist: Architecting product marketing documents for our latest OSS innovations.

• The Creative: Reviewing scripts and directing product videos with our creative team.

• The Community Builder: Leading the SHE-E-Os, a women’s community I co-founded at Rakuten Symphony to empower female leadership.

• The Culture Guardian: Organizing CSR initiatives or co-facilitating a Rakuten Shugi workshop.

Being "everywhere" isn't about being busy; it's about being impactful. Whether I’m on the Culture Committee or managing a product launch, the highlight is the momentum—knowing that every part helps to keep our brand culture vibrant and pushing forward.

What does a typical day look like for you?

Life has thrown some significant curveballs my way. In 2023, my husband faced a life-altering brain haemorrhage. It was a moment that could have stopped us, but we chose to fight. Through that journey, we were blessed with our daughter—a true miracle who changed our world.

A typical day is now a masterclass in balance. My morning is spent navigating the beautiful chaos of getting my daughter off to Montessori, followed by a workday where I immerse myself in the dynamic energy of the office, where no two hours are the same. In the evening, I head home to support my husband with his business and his ongoing recovery. Finally, at night, once my daughter is asleep, I reclaim "Smriti Time." Whether it's journaling, planning for the next day, or simply enjoying a quiet hour of Netflix, that window of peace is non-negotiable—it’s what keeps me grounded and ready for the day ahead.  

What inspires you in your work and personal life?

I am a spiritual soul at heart, and I find constant inspiration in the "warrior spirit." My husband is my greatest muse; seeing him fight back from paralysis with such grace and determination for our family teaches me more about grit than any textbook ever could.

Professionally, I am driven by "collective intelligence." I thrive on the fresh perspectives my colleagues bring to the table. At Rakuten, we don't just build software; we build solutions that change how the world connects. That "big picture" vision, combined with the personal strength I see in my family, fuels my drive to never settle for "good enough."

What are your hobbies?

I’m a firm believer that finding peace at home is far more fulfilling than seeking attention outside. I love getting lost in a good book or the tactile, soothing process of candle-making. At the same time, I am fuelled by a deep love for travel and exploring new cultures. I feel there is something so grounding about stepping into a different part of the world and experiencing how others live.

I have also discovered a newfound hobby that brings me immense joy: shopping for my daughter. There is something deeply restorative about being fully present with my family. And, because communication is my passion, keep an eye out—I may be launching a YouTube channel soon to share more of these stories.

What advice would you give to new joiners at Rakuten Symphony?

Don’t be afraid to be the first one to answer—even if you think you might be wrong.  In a fast-paced tech environment, silence is a missed opportunity. If you speak up and you’re right, you’ve added value. If you’re wrong, you’ve learned something new. You don’t fail here; you only iterate. Be bold, be vocal, and bring your whole self to the table.