Spotlight on Tech

Think AI-first, cloud-native and zero-touch

By
Udai Kanukolanu
Global Head of Sales
Rakuten Symphony
September 14, 2025
4
minute read

Gone are the days when you could "AI-wash" your slide deck and call it innovation.

Modern platforms must be:

  • AI-first: Not as a bolt-on, but as your central nervous system. AI should be the thing telling your network what it needs before it knows it needs it.
  • Cloud-native: Elastic, modular, and agile enough to spin up services faster than your legal team can say “compliance.”

A future-ready telco must think beyond internal innovation and embrace a collaborative developer ecosystem while making security and trust non-negotiable. Exposing secure, standardized APIs and providing sandboxes for partners, startups, and developers can accelerate service creation and expand the value of the network.

At the same time, safeguarding this platform requires a robust security posture built on Zero Trust Architecture, AI-driven threat detection, and strong data governance. The ability to combine openness for innovation with uncompromising security will define which operators lead and which are left behind.

Leadership mindset: from technology managers to transformation orchestrators

This is as much about leadership approach as it is about technology. Future-focused leaders prioritize platform thinking over narrow product delivery, encourage cross-functional collaboration instead of operating in silos, and create space for rapid, iterative innovation.

They understand the value of building ecosystems that enable growth through partnerships, rather than pursuing scale for its own sake. Crucially, they focus on differentiated innovation at the edge, where their networks and capabilities can deliver unique value.

Tackling the challenges & complexities

Telecom networks are becoming more disaggregated, with a growing number of components and applications. This brings an increased integration burden. Some operators turn to system integrators to address this, but true progress requires more than integration services. Pre-integration and interoperability must become the norm. It isessential for solutions to work together out of the box rather than after months of engineering effort.

AI will be central to powering this transformation. Automation will shift from executing tasks to making informed judgments, bringing new levels of efficiency, speed, and agility. Additionally, as operators expand into new domains such as satellite connectivity, enterprise APIs, and data monetization, the need for open, interoperable ecosystems will only intensify.

A key mention: Technology alone is rarely the obstacle to transformation. More often, entrenched business models and organizational culture slow change. These barriers must be addressed deliberately. The most effective transformations begin with a focused approach – starting where the network and the organization are most ready, whether that is in cloudification, virtualization, operations or deployment.

The destination is clear: a simplified, programmable, intelligent platform that delivers new services, richer experiences, and diversified revenue streams. Around the world, operators are already demonstrating what is possible with disaggregated networks, open APIs and platform-based monetization models.

We have the assets. We have the data. We have the reach. Now, let’s build the platform.

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Adapted from a SenzaFili conversation with Udai Kanukolanu on how network transformation enables new monetization platforms. Watch the full interview here.

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