Rakuten Symphony is committed to ignite AI creativity among team members from across our various businesses and to demonstrate the potential of AI to transform operational process for the global tech, telecom and enterprise industries. Today, our teams are building cutting-edge AI Agents for real-world operational challenges, ranging from automation of routine tasks to enabling data-driven decision making and driving toward fully autonomous operations.
Among AI Agency projects already deployed within Rakuten Symphony or with our customers, we are showcasing two standout products to demonstrate the tangible impact AI is already having on our customers’ operations worldwide.
Developed by: Tapas Ranjan, Product Transformation and Strategy, Rakuten Symphony OSS BU
In today's fast-paced digital landscape, businesses across tech and telecom are eager to harness the power of AI to automate tasks, process vast amounts of information, and optimize operations. However, the development of custom AI agents often requires specialized expertise, significant resources, and lengthy development cycles, creating a bottleneck for widespread AI adoption.
The Rakuten Symphony OSS Business Unit's "Agent Studio" directly addresses this critical challenge of complexity and time consumption by acting as a versatile AI assistant, streamlining the entire lifecycle of AI agent creation and deployment. Its core innovation lies in democratizing AI development, enabling businesses to rapidly leverage AI for various operational needs without extensive technical expertise.This means faster time-to-market for AI-powered features and a significant boost in operational efficiency.
Visual Development with Robust OSS Integration: Agent Studio's most compelling feature is its intuitive visual drag-and-drop interface, which, combined with out-of-the-box seamless integration with OSS tools, offers unprecedented speed and flexibility. This unique blend allows tech and telecom companies to swiftly build and deploy powerful, custom AI agents tailored to their specific needs.
Rapid Deployment and Customization: Designed for agility, Agent Studio facilitates rapid agent rollout and customization. This capability is crucial for industries that require quick adaptation to evolving market demands and technological advancements.
Accessibility and Actionability: By simplifying the development process, Agent Studio makes advanced AI accessible and actionable for a wider range of teams within an organization. This empowers more employees to build and deploy AI solutions, fostering a culture of innovation and accelerating digital transformation.
Data Source Flexibility: The platform offers the crucial flexibility to integrate with multiple data sources and domains without a hardcore dependency on specificOSS, providing immense adaptability for diverse enterprise environments.
Agent Studio is a catalyst for rapidbusiness transformation. By overcoming the traditional barriers to AI development, it empowers global tech and telecom companies to unlock the full potential of AI, driving automation, enhancing efficiency, and gaining a significant competitive edge.
Developed by: Subha Shrinivasan, SVP, Global Head of Delivery and Customer Experience, Rakuten Symphony
The rapid adoption of containerization and Kubernetes has introduced new levels of complexity for NOC engineers. KubeBot has been built as an AI-powered assistant to help resolve incidents, perform diagnostics, and managing intricate Kubernetes commands.
KubeBot is built using Rakuten Symphony’s proprietary multi-agent orchestrator that processes several beta bytes of time series data, alerts, configuration drifts and orchestrates in real time for proactive incident management – from processing alerts to executing K8s commands and restoring states.
Natural Language to Kubernetes Commands: KubeBot's ability to translate natural language into complex Kubernetes commands is a game-changer. This feature democratizes Kubernetes usage, making it accessible to non-experts and bridging a significant skill gap in SRE roles across the tech and telecom sectors.
AI Co-Pilot for Incident Management: As an AI co-pilot, KubeBot assists with incident detection and response, provides on-demand diagnostics using AI-based observability, and generates AI-based proactive alerts. This proactive and intuitive support amplifies human capabilities, allowing engineers to focus on higher-level problem-solving.
Conversational Problem Solving and Context-Aware Recommendations: The agent's conversational problem-solving capabilities, combined with multi-modal intelligence and context-aware recommendations, provide a more efficient and user-friendly experience for engineers. This reduces the time spent on manual troubleshooting and searching for information.
Tangible ROI and Reduced Human Error: By accelerating incident resolution and providing AI-driven guidance, KubeBot drives tangible Return on Investment(ROI) through improved service availability and reduced operational costs. The reduction in human error further contributes to system stability and reliability.
KubeBot represents a vital asset for any organization in the global tech and telecom industry grappling with the complexities of Kubernetes management. It also empowers a broader range of engineers to manage containerized infrastructure, streamlines operations and improves incident response.
We are incredibly excited about the future of building cutting-edge AI solutions within our organization and to demonstrate our commitment to fostering a culture of innovation and embracing the transformative power of AI at Rakuten Symphony. We look forward to sharing more unique utilizations of cutting-edge technology and how they are helping us deliver unparalleled value in our business and, most importantly, for our customers around the world.
