Joining Rakuten Symphony has been a thrilling leap into a mission that truly excites me — leading our ecosystem strategy to connect Rakuten’s 70+ products with telecom operators across the globe, co-creating value, and shaping what’s next.
In 1997, Rakuten launched with a bold idea: that technology, when designed with purpose, can empower people and redefine industries.
It started with Ichiba, a pioneering online marketplace. Today, it has evolved into a global ecosystem of 70+ products and services spanning e-commerce, fintech, communications, content, and more.
What’s remained constant? A customer-first, human-first philosophy that puts real people — not just products — at the center of every experience.
At Rakuten Symphony, our focus isn’t just on showcasing what we’ve built — it’s on working with telecom operators to reimagine what’s possible together.
We’re not in a race to productize. We’ve already arrived at the destination.
The focus now is on activating value through strategic partnerships, unified experiences, and solutions designed to scale.
This is not a pitch deck. It’s a playbook, refined through years of operational discipline we call Shikumika — Rakuten’s unique approach to scaling innovation with repeatability and speed.
This model isn’t aspirational — it’s already in motion. And it's helping operators:
· Expand their offerings from connectivity to digital lifestyle services.
· Co-create value across commerce, finance, content, and identity.
· Deliver unified, scalable experiences rooted in real human behavior.
· Move beyond vendor relationships toward true strategic alignment.
· Bridge global capabilities with local relevance.
We’re helping turn networks into ecosystems and services into shared growth platforms.
As I head to DTW Ignite 2025 in Copenhagen, I’m proud to represent the Rakuten Symphony vision and speak to how we’re working hand-in-hand with operators to shape the future.
Because in an era increasingly defined by AI, automation, and scale…
“It’s not just about intelligence. It’s about connection — real, human, and lasting.”
Let’s connect in Copenhagen. Let’s build what’s next — together.
