Spotlight on Tech

Building regional digital powerhouses: the role of smart data platforms in telecom success

By
Geoff Hollingworth
Chief Marketing Officer
Rakuten Symphony
May 5, 2025
10
minute read

Telecom firms stand at a turning point. This rings especially true in regions like Turkey, where bold digital goals are reshaping economic futures. Vodafone Turkey’s CEO Engin Aksoy captured this perfectly: "We are committed to making Turkey a technology hub in the region. AI is a critical part of this transformation, and through our investments in digital infrastructure and skills development, we’re helping build a future where Turkey leads in AI innovation.” Other regional leaders say similar things.

Yet operators across these emerging hubs face a practical hurdle: transforming grand visions into working systems while managing regional rules about data storage, security demands, and budget constraints.

Success won’t come from scattered tech projects. It demands a thorough, methodical approach to deployment that transforms raw information into business advantage at a meaningful scale.

From data wealth to business value: crossing the gap

Telecom providers throughout Turkey, the Middle East, and Eastern Europe hold unique positions. With sprawling networks, massive customer bases, and growing digital offerings, these companies sit on mountains of valuable information.

Many struggle to unlock this wealth. Why?

Experience shows that telecom firms often waste months or years building basic structures before their experts can create value. This creates three major bottlenecks:

  1. Technical specialists waste precious time on background systems rather than creating insights.
  2. Support teams struggle with the specialized requirements of modern data operations.
  3. Oversight becomes increasingly complex as projects multiply.

This operational friction blocks many telecoms from reaching their goals. That’s why, despite significant spending, many initiatives fail to deliver promised returns.

Success Stories: Learning from a large multi-service operator serving Africa and the Middle East

Consider a real-world example offering valuable lessons for telecoms in Turkey and similar regions.

The example operator faced challenges comparable to those faced by operators across emerging tech markets. Their analytics teams were hampered by slow setup times and complicated processes. Essential platforms like Spark, Kubeflow, and TensorFlow proved difficult to deploy and maintain at scale.

Their breakthrough came through fundamentally rethinking their approach. They moved from isolated projects to a standardized, modern service model. This shift delivered remarkable improvements:

  • Setup times dropped from months to minutes
  • Equipment usage improved significantly
  • Maintenance workloads decreased substantially
  • Technical specialists gained self-service options, dramatically boosting productivity

The transformation wasn’t just technical—it changed how people worked. By standardizing their approach, they built a foundation for lasting innovation and market advantage.

Control your data, control your future

For telecom firms in regions like Turkey with national digital transformation goals, another crucial factor emerges: data control and strategic independence.

As Aksoy highlighted during a 2023 technology conference, advanced data systems aren’t just about working better—they’re about positioning Vodafone Turkey and Turkey as technology pacesetters. Achieving this leadership requires control over crucial information and technical infrastructure.

This explains the growing trend toward bringing data operations back in-house. Many organizations that first embraced remote cloud services for data processing are reconsidering, driven by:

  • Stricter rules requiring local data storage
  • Growing concerns about information sovereignty
  • Increasing costs as data workloads grow
  • Stronger security needs for sensitive operations

By establishing local, on-premises capabilities specifically designed for modern data workloads, telecom operators can become strategic enablers of national digital transformation, providing connections and the secure, compliant foundation for innovation across sectors.

The Rakuten Method: Streamlining data operations for telecom success

Rakuten’s approach addresses exactly these challenges, drawing on practical experience from building and running Rakuten Mobile—a telecom network that operates fundamentally as a technology company.

This experience has shaped a distinctive philosophy centered on streamlining data operations:

  1. Let technical specialists focus on analysis and insights, not background tools
  2. Empower support teams to help specialists through extensive automation
  3. Maintain comprehensive oversight from security and privacy to lifecycle management

The Rakuten Cloud-Native Platform, coupled with Rakuten AI for Telecom, delivers this philosophy through a unified system that dramatically simplifies the operational complexity that typically hinders progress.

For operators like Vodafone Turkey with ambitious strategies spanning network improvements, customer experience, research, and security, this approach offers a practical path to faster results while maintaining the control essential for leadership.

From Plans to Results: Building regional tech leadership

What might this mean for a telecom operator in Turkey or similar regions with ambitions to drive national digital transformation?

Consider the comprehensive implementation that Vodafone Turkey is pursuing, including initiatives like the Vodafone Future Lab at Istanbul Technical University and its partnership with Google Cloud to integrate generative AI into network operations. These efforts align perfectly with Turkey’s National Artificial Intelligence Strategy (2021-2025), which aims to increase AI’s GDP contribution to 5% and related employment to 50,000 by 2025.

Successfully executing this vision requires more than isolated projects—it demands a comprehensive operational framework that makes deployment, management, and oversight systematic and efficient.

By adopting a platform purpose-built for telecom data workloads, operators can:

  1. Accelerate innovation cycles from months to days —or even hours
  2. Dramatically improve resource usage for both computing and human resources
  3. Ensure compliance with evolving regulatory requirements
  4. Build strategic data control essential for national technology leadership

Leading tomorrow’s digital transformation

The opportunity extends far beyond operational improvements for forward-thinking telecom leaders in Turkey and similar regions. These leaders can position themselves at the center of national and regional digital ecosystems by establishing the foundational infrastructure for data-driven transformation.

As Aksoy has emphasized, this supports Turkey’s ambition to become a regional technology hub. This vision requires telecommunications providers to evolve beyond connectivity to become enablers of innovation across sectors. These efforts also contribute to the broader “Turkic World Vision 2040” for regional digital connectivity.

The telecom operators who succeed will be those who solve not just the technical challenges but also the operational ones—creating the streamlined, sovereign capabilities that can power transformation at the national scale.

For forward-thinking telecom leaders in Turkey and similar regions, the opportunity extends far beyond operational improvements. By embracing platforms designed explicitly for telecom data workloads, these operators can dramatically accelerate their journey from potential to reality, establishing themselves as the essential foundation for the next wave of digital transformation.

In doing so, they will transform not just their own operations but entire economies, driving growth, innovation, and leadership in the global digital economy.

Are you implementing AI and data analytics through a robust, cloud-native platform to support scale, speed, and seamless integration across your telecom operations?

Explore how operators across the globe are leveraging Rakuten Symphony’s cutting-edge technology to deploy private cloud solutions purpose-built for AI/ML and analytics. Read our whitepaper: Driving Innovation with AI-Driven Analytics and Cloud-Native Platforms to learn more.

Attending FutureNet World in London, May 7-8?  Be sure to stop by and visit with Rakuten Symphony to learn more.

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