If there’s a public discussion anywhere in the world about transforming operator operations we want to be there.
Rakuten Symphony is passionate about the potential for AI-driven and automated operations to make an impact for operators – both for network efficiency and quality, and improved financials.
We took our transformation message to Mexico City at the Telco Connection event in Mexico City hosted by TeleSemana.com, a leading telecom technology publication, and co-sponsored with Isbel, our partner in the region.
The event featured 12 speakers and over 50 attendees spanning the top telecom operators in Mexico. The theme for the day was that operational transformation is urgent for operators to stay relevant, profitable and resilient. We had a variety of perspectives on this topic.
My Rakuten Symphony colleague Alberto Rivas discussed the role of OSS in improving network efficiency. His talk was focused on how OSS, cloud and open interfaces can drive growth by reducing launch time for new services, optimizing the use of capital across the network and using AI to improve operational efficiency.
Mauricio Gonzalez, Isbel Business Manager for Telco, addressed the challenge that many LATAM carriers face, which is reducing cost while providing more customer value. Later in the morning, he sat on a panel examining how automation and intelligence are being used to transform operations.
Other speakers that participated came from Arthur D. Little, Quantik Group, Telefonica Mexico, IFT, Fromow Consulting Group, Izzi, and AT&T Mexico.
The feedback from attendees was excellent, with a lot of excitement around the possibilities for transforming their networks. The seed has been planted and the coming weeks and months will determine when plans and ideas will turn to action, so we start to see the results of this investment.
The theme of the event aligned with our emphasis on Intelligent Operations, empowering LATAM operators to streamline and automate network and service management, reducing operational complexity and costs while improving service quality. By leveraging real-time data analytics and AI-driven insights, operators can make faster decisions, enhance customer experiences, and scale efficiently in competitive markets.
Feel free to book a meeting with me in Barcelona at MWC to learn more.
