Spotlight on Tech

Boosting productivity with an army of agents

By
Abhishek Singh
Product Manager, GenAI Platform
Rakuten Symphony
August 7, 2026
3
minute read

A real productivity leap happens when specialized agents work together flawlessly. Each agent handles a specific domain—like customer support, claims processing or financial reconciliation—bringing focus and efficiency to complex workflows. Our GenAI Platform is purpose-built to deliver this coordination seamlessly, with cost and control built into every layer. You get the speed of specialized execution without the overhead of orchestration complexity.

Why one agent isn’t enough

A single generalist agent is like one person handling HR, IT, finance and support. They’ll burn out, make mistakes and take forever. Each domain has its own tools, data, rules and risks. You need specialists.

Key lesson: The real challenge is making sure agents work together without losing context, duplicating effort, or creating unnecessary cost.

Orchestration was the problem, not the agents. Intuit® learned this the expensive way. They scrapped their agent architecture twice in four months because handoffs between agents lost context (Source: VentureBeat).

How our GenAI Platform does multi-agent right

Our GenAI Platform exists so teams get multi-agent productivity without building the orchestration, tooling and governance stack themselves.

We built our GenAI Platform around one principle: one brain, many hands. Four pillars work together to enable teams to build specialist agents, coordinate them safely and connect them to the right systems while keeping performance and cost under control.

Build (Agent Studio)
Design each specialist agent visually with drag-and-drop. Set scope, budget caps and guardrails per agent. No coding required.

Connect (Tools)
Connect every agent to the systems that matter: A2A, MCP, RAG, Webhooks and a powerful Database Intelligence layer. Each agent only accesses what it needs.

Orchestrate (Agent Orchestration)
Coordinate multiple agents using a state machine model. The orchestrator decomposes tasks, assigns specialists, tracks handoffs and assembles results. Native and Remote Agents work seamlessly together.

Govern (Monitor)
Real-time visibility into token usage, cost, performance and execution traces so your army of agents stays within budget.

You describe the goals. The platform figures out the how.
It decides which agents to invoke, in what order and with what dependencies.

Who’s getting results

Orchestration unlocks real productivity. These enterprises prove it. Across logistics, telecommunications, financial services, and pharma, teams deploying our GenAI Platform aren't just building agents — they're orchestrating them for measurable business impact. Here's what they've achieved:

Company What They Did Result Source
C.H. ROBINSON Hundreds of agents across logistics 45% productivity gain; 20-min quotes → 31 sec Fortune
C.H. ROBINSON
AT&T Super-agent + worker agents, 100K+ users 90% cost savings; 3× throughput VentureBeat
Morgan Stanley Agents for P&L reconciliation 6 hrs → 2-3 hrs; ~1,500 hrs saved/week VentureBeat
Merck Agents in drug discovery & marketing Discovery cycles cut 30%; marketing 80% faster VentureBeat
MERCK

Cost stays under control

More agents means more tokens. Without controls, spend can climb faster than the savings. Our GenAI Platform makes cost governance an integral part of the architecture:

  • Per-agent budget caps set a ceiling before a single token is spent.
  • Circuit breakers pause an agent automatically, the moment a threshold is breached.
  • Full cost attribution shows exactly which agent, which run and which team.

The productivity gains in the table above reach the bottom line instead of being eaten by runaway spend.

Build once. Orchestrate many. Scale safely.

Whether you’re solving a consumer problem or an enterprise challenge across IT, HR, Finance or Customer Support, the same platform enables entirely different experiences.

Our GenAI Platform gives you four pillars: Build, Orchestrate, Connect and Govern—so your army of agents delivers real productivity without the budget surprises.

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