The journey to effortless operations and limitless innovation with Symworld™ starts with a target business outcome. From there, Rakuten Symphony works with operators to map the most effective path to the goal.
Moving to Symworld™ has a clear, predefined set of phases designed to combine quick wins with strategic improvement.
Symworld™ offers a complete, multi-vendor 4G/5G open RAN that is proven at scale, and independently recognized for its world-class quality. Supporting the complete network lifecycle through to live operations, Symworld™ is enabling operators to disrupt mature markets, lower costs, and rapidly roll out innovations from an open ecosystem of vendor partners.
Problems and their root causes can be identified and predicted by bringing existing performance, network and customer data into the Symworld™ platform. Automated notifications create a closed loop that steers customers to take actions to resolve problems alone and reduce the number of calls to customer care.
New features from the Rakuten Symphony marketplace or third-party network functions can be added to the platform, trialed and assessed, all from a web browser. Entire network upgrades can be carried out automatically, within a single maintenance window.
Combine insights from customer behavior and network performance with automated outreach to target service offers or upgrades in a timely and intelligent way.
Symworld’s™ Automation Framework empowers Business and Operations teams to develop and deploy applications that deliver immediate business benefits, including power management and sleeping cell resets. Rakuten Symphony works with operators to use the Symworld™ platform to create high-value automations that better the customer experiences of everyday activities, eliminate friction, and execute end-to-end processes.
With a complete view of the network, performance combined with environmental data including third party sources, site recovery actions can be planned and resources allocated to ensure services are restored quickly in the event of major outages.
With a near real-time view of the network and service Rakuten Symphony can anticipate problems and proactively remedy them, avoiding customer impact, calls to customer care and reducing the risk of customer churn.
Customers love a network that works brilliantly, resolving their problems simply, intelligently and effortlessly. Symworld™ is the foundation for all three, making a Symworld™ powered network one that customers are happy to recommend.
The Symplan solution is comprised of apps that work as a single destination to plan all network coverage, capacity and connectivity. With Symplan, expect network improvement automated in real time, with automatic identification and workflow initiation that resolves poor coverage areas and improves service quality so you don’t have to.
The Symbuild solution is comprised of apps that work to automate your journey from planning to managing and maintaining sites. With Symbuild, planning is automatically fed into inventory management and site commissioning is automatically updated with the scan of a barcode. All of this is provisioned across all radio configurations and types including macro, micro, indoor and femto.
The Symops solution is comprised of apps that work to automate operations and incident resolution. Symops offers a complete multi-vendor performance and observability framework that feeds and informs incident management, providing real-time incident processing capability that scales.
The Symcare solution is comprised of apps that combine social media data sets, sentiment analysis, customer device datasets and network performance datasets, to identify poor experiences and pro-actively resolve them with minimal human intervention.
The Symbiz solution is comprised of apps that work as a single destination to scale learning and employee effectiveness inside any organization with complex operational needs. This enables employees to provide consolidated customer support and trouble ticket resolution across complicated underlying systems.