Delivering a new generation of automated, intelligent network incident response and management. One that significantly reduces the time and effort taken to bring operational network issues to a successful resolution. Download the Solution Brief AND Read the Press Release
Purpose-built to truly deliver next generation experiences
Service Desk Operations and Network Service Assurance
Operators must elevate service assurance to a new level with real-time visibility across customer and network operations enabling a more comprehensive understanding of service degradation and outages with governance comprising the following:
Service Management
Automation
Governance for Service Assurance
Cloud Native Architecture
Service Level Management
Integration
Native Support for Knowledge Base
Customization and Configuration
Symworld Platform: Essential Data and Capabilities in One Place
Rakuten Symphony's approach meets operator needs in solving their challenges with a solution that fits a solid and proven platform for network rollout automation.
Outcomes, Delivered
90%
Automated Trouble Tickets Created for Network Incidents
How? Open APIs Enabling Seamless Integrations
39%
Reduction in Mean Time to Resolve (MTTR)
How? Automation & Goverance
36%
Reduction in Response Time
How? Automation & Governance
99.99%
Application Availability
How? High Availability Application Architecture
3000+
Monthly Active Users
How? Easy to Understand UX and Higher Adoption
400k+
Volume of Tickets Supported
How? Hyperscalability
Talk to us about our approach to Automated Service Desk
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