Delivering a new generation of automated, intelligent network incident response and management. One that significantly reduces the time and effort taken to bring operational network issues to a successful resolution. Download the Solution Brief AND Read the Press Release
Purpose-built to truly deliver next generation experiences
Service Desk Operations and Network Service Assurance
Operators must elevate service assurance to a new level with real-time visibility across customer and network operations enabling a more comprehensive understanding of service degradation and outages with governance comprising the following:
Governance for Service Assurance
Cloud Native Architecture
Service Level Management
Native Support for Knowledge Base
Customization and Configuration
Symworld Platform: Essential Data and Capabilities in One Place
Rakuten Symphony's approach meets operator needs in solving their challenges with a solution that fits a solid and proven platform for network rollout automation.
Automated Trouble Tickets Created for Network Incidents
How? Open APIs Enabling Seamless Integrations
Reduction in Mean Time to Resolve (MTTR)
How? Automation & Goverance
Reduction in Response Time
How? Automation & Governance
How? High Availability Application Architecture
Monthly Active Users
How? Easy to Understand UX and Higher Adoption
Volume of Tickets Supported
Talk to us about our approach to Automated Service Desk
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